|
|
|
|
|
Returns
eBuyer only orders and ships brand new items, likewise we cannot take goods back "into stock" from customers, this saves future customers money (stock sitting on shelves impacts the company’s cash flow, which has a cost that is normally transferred to the customers). It also ensures customers receive only brand new sealed items. USA origin goods can be returned, but have to get back to the USA within 30days of your original order date. The store will only refund the value of the item while all other costs including shipping, duties, and our service fees are non refundable. You will also need to pay to send the goods back to America. This return is usually very expensive and results in a refund value far less than what is originally paid, and in your interest, is strongly discouraged.
Opened goods and goods of a personal nature (jewellery, clothing etc) cannot be returned.
Warranties
When your order is delivered, it is important to check the contents of the shipment to make sure that the right items have been received, everything is included and that the items have suffered no damage. If items are damaged or missing please indicate this on the courier waybill (your copy and drivers copy) and ensure you keep your copy safe. Please notify us within 24hrs of delivery so that we can file a claim with the courier.
eBuyer.co.za does everything possible to ensure that you receive the items you order in perfect function. Measures include purchasing from only reputable stores, sufficient packaging, and as a policy, we take no returns back into stock, thus ensuring goods sent to you are brand new items.
However despite our best efforts in extremely rare instances goods are sent from the factory with a fault. All manufacturers will from time to time have the odd mistake, and no brand of product can guarantee a 100% perfection rate, nor can any store supplying goods. Should this occur with your order we ask that you give the manufacturer the opportunity rectify the problem by sending a replacement to you. Most items will need to be sent back to origin to qualify, and although we know and understand that the fault is not yours, you will need to pay the cost back to origin. Likewise the fault is not that of eBuyer.co.za but to keep things fair we will carry the cost back to South Africa and onward to your door as well as the Customs costs from re-importation. This means we will basically go 50/50 on the costs of replacing the item.
If the item develops a fault during the warranty period, the customer would need to cover the costs of returning the unit to the USA, and eBuyer will cover the costs of re-importing and delivering the replacement.
Cancellations
eBuyer is a service based company, and naturally charges for the services levied. When an order is cancelled or returned for credit, only the value of the item can be credited. As part of our no hidden costs policy please remember for ease of use and transparency all pricing indicated on site includes the cost of the item, all freight charges, all taxes, shipping insurance, customs agents fees, and our service fees. Thus when you request a credit your order will be credited as follows:
- Before the item is ordered overseas for you: Full refund as no service levied yet.
- Once the item is ordered overseas: The cost of the item is refunded only, but the following portions built into the price of the item are not credited:
o Shipping to our regional office (typically $5-$20 weight dependent)
o Shipping to our South Africa office ($15 per lbs or part thereof)
o Import duties (0% - 50% commodity dependent)
o Customs agents fee
o Shipping insurance (2% of value)
o All return costs to return the item back to store abroad (R100 per lbs or part thereof)
|
|
 |
|
|
|
|
Warranties & Returns
